Legal Ops Insiders
Three legal professionals, guest experts and Legal Ops entrepreneurs sharing an abundance of experience with legal operations, legal tech, implementing CLM, change management, driving adoption of legal tech, outside counsel management, AI (and AI literacy), internal stakeholder management and obtaining managed legal services (LPO) in organisations of any size and complexity.
All Episodes
Ep. 07: IT security and risk management
A clear look at IT-security and risk management. In this episode we talk about the essentials of IT-security and ISO 27001, giving Legal Ops and GCs a practical look at the wider risk-management basics that they must know. The conversation furthermore covers risk assessment (and risk treatment), key steps of incident and change management, penetration tests (dos and don’ts) and audits. We also explain other IT-security related standards like ISO 27017, 27018, NIS2 and SOC2 that every legal team should recognise when evaluating legal tech vendors.
Ep. 06: CLM unpacked: the AI-driven future
What does CLM look like in an AI-driven world? In this podcast episode, Job Wijbenga, Legal Director at FrieslandCampina, joins Willem and Jan-Willem for a grounded conversation on how CLM is evolving and why CLM matters now more than ever. Together, they unpack what a CLM really solves for legal teams, the common pitfalls to avoid, and what makes an implementation succeed. Job shares real-world examples and best practices on choosing the right solution, leading adoption, and making CLM work for your organisation - not the other way around.
Ep. 05: Data and metrics in Legal Ops
Why is ‘Data and metrics’ in Legal Ops and what should a legal department measure? Legal teams are sitting on valuable data and 77% do not even measure performance. Many struggle with data and metrics. In this episode, we talk about why data and metrics matter in Legal Ops, what to track, and how to turn insights into real improvements. We break it down into three buckets: (a) Measuring operational (process) efficiency, (b) Data quality and risks, and (c) Metrics of business alignment and value. You’ll also hear practical tips on how to start small, show value, and build a data-driven legal function. No intuitive hiring – data-based decision-making!
Ep. 04: Design your legal tech roadmap
Legal Ops insider Job Wijbenga, Director Legal Operations at FrieslandCampina, reveals how to design a successful Legal Tech Roadmap. From defining your Legal Ops priorities and engaging stakeholders all the way to making sense of AI, Job shares practical insights and his real-life lessons from inside two global organisations. Job explains us how your legal team can build a legal tech roadmap that guides all stakeholders to full digital enablement. This Legal Ops Insiders episode is grounded discussion on what works and what doesn’t.